1. Introduction
Criticam Medical Systems LLP (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you interact with us, including through our website, WhatsApp, and other communication channels.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact details (phone number, email, address), and professional details.
- Medical and Product Information: Details related to medical equipment purchases, inquiries, and support requests.
- Communications: Messages and data exchanged via WhatsApp or other platforms.
- Technical Data: IP address, browser type, operating system, and website usage statistics.
3. How We Use Your Information
We use the collected information for the following purposes:
- To process inquiries, orders, and payments.
- To provide after-sales support, maintenance, and service updates.
- To respond to inquiries made through WhatsApp or other communication channels.
- To send notifications, offers, and updates relevant to our products and services.
- To improve our services and customer experience.
- To comply with legal and regulatory obligations.
4. WhatsApp Communications
- By interacting with us via WhatsApp, you consent to the collection and use of information exchanged during these interactions.
- We may send service updates, product information, and support-related messages via WhatsApp.
- Sensitive personal or medical data should not be shared over WhatsApp, and we disclaim any liability for information shared voluntarily by users.
- WhatsApp conversations are governed by WhatsApp’s Privacy Policy in addition to this policy.
5. Sharing Your Information
We do not sell or rent your personal information. We may share information:
- With trusted third-party service providers for processing orders, deliveries, and payments.
- With legal authorities if required by law or to protect our rights.
- With business partners involved in providing support or complementary services.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
7. Security Measures
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is completely secure.
8. Your Rights
You have the right to:
- Access and review your personal data.
- Correct inaccuracies in your information.
- Request deletion of your data, subject to legal or contractual obligations.
- Withdraw consent to receive marketing communications.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and your continued use of our services indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Criticam Medical Systems LLP
Email: info@criticam.com
Phone: +91 9920070500
WhatsApp: +91 9920070500
Last Updated: 01/01/2025